eStar Truck and Van

eStar Recognised for People & Culture Excellence at AutoTrader Retailer Awards

E Stars Tommy Hall Head of Used Van Sales and Kate Clay HR Director at the Auto Trader Awards
Posted by: Caroline Burnell
Date: Oct 19 2023

eStar, the Mercedes-Benz Truck and Van franchise partner in the North West and North Wales, has been recognised at the 16th annual Auto Trader Retailer Awards, winning the People & Culture category.

The Auto Trader Retailer Awards celebrate the very best in automotive retailing; those brands that are pushing the standard of all aspects of the industry. The People & Culture Award (Under 200) recognises retailers that put their people first and have made significant efforts to create a dynamic, open, and diverse workplace.

Commenting on the award win, Kate Clay, HR Director at eStar, said: “We’re proud to receive this independent accolade from Auto Trader in recognition of the hard work and investment made to nurture a culture of teamwork, transparency, and togetherness. Most of all, we’re proud of our 320+ colleagues and their tireless efforts to keep the commercial vehicle community moving and how well everyone works together to create a genuinely supportive culture.”

Auto Trader’s Chief Executive Officer, Nathan Coe, added: “The industry has and is changing at a pace, but again we see the huge innovation and agility of retailers, and so it’s a privilege to be able to celebrate those businesses that are truly driving our industry forward for the benefit of both their counterparts and their customers.”

eStar is recruiting for various roles within its multi-award-winning teams. For more information, please visit www.estar.ltd/careers.

Ends

About eStar:

eStar, established in 2020, is owned by industry leaders, Sid Sadique, and Ali Sharifi, with locations across, Deeside, Knowsley, Stoke-on-Trent, and Trafford Park.

As a Mercedes-Benz commercial vehicle dealer, eStar is well placed to serve the business and lifestyle community across all aspects of owning and maintaining trucks, vans, coaches, and buses.

With extensive experience across electric and alternative fuels, the team at eStar is committed to supporting customers every step of the way along their journey to delivering greener products, services, and people.

For more information about eStar Truck & Van, please visit www.estar.ltd.

For press enquiries, please contact Caroline Burnell, Head of Marketing and Communications at eStar, via 07876 217056 or caroline.burnell@estar.ltd.

OurValues

Promise 1

Partnership

We work in partnership with the Truck, Van, and Bus community, consultatively and sustainably

Promise 2

Commitment

We are committed to providing an outstanding service to all our customers, all of the time

Promise 3

Understanding

We understand the vital part we play in helping to keep businesses and people moving

What do our customers say

“eStar's service was excellent."

eStar's service was excellent. The Sales Consultant was really attentive, paid attention to everything I was looking for, and found the perfect vehicle. They delivered the vehicle in person and took the time to provide a comprehensive overview of all its features and functions. I couldn't be happier.

Andy MillicanRetail customer

"If ever I need them... they’ll always bend over backwards"

Flexible, customer-focused aftersales back-up is, therefore, more crucial than ever to the smooth running of our business. I’ve built up a very good relationship with General After Sales Manager Gareth Williams and his team at eStar Stoke, and know that if ever I need them to juggle things around they’ll always bend over backwards to accommodate us.

The service provided by the Dealer’s Truck Sales Consultant was also first-class. He’s a great guy and clearly understands what we need from a chassis.

Paul MullingtonTransport Manager

"I’ve been really impressed with everything I’ve seen so far of the Dealer"

We’re an environmentally conscious business so I’m hoping that this is just the start of an ongoing relationship with eStar as we transition away from diesel and into more electric vehicles.

Certainly, I’ve been really impressed with everything I’ve seen so far of the Dealer. Its Van Sales Consultant clearly knows what he’s talking about when it comes to the technology. He’s been very informative and helpful throughout, while our eVito Tourer was delivered right on time.

Drew CampbellGroup Operations Director

"eStar understands our business"

eStar understands our business and what we need in terms of back-up. Inspections and routine services are carried out at times that suit us, and if ever we have an issue we know the Dealer will do everything it can to get the vehicle back on the road as quickly as possible. Communication is all-important at such times and eStar’s is excellent.

Phil BateTransport Operations Manager

"I've given them 5 stars as that's what they deserve."

The service was very friendly and professional. Nothing was too much trouble for them. I found the staff very kind and helpful. All the work carried out was excellent, I've given them 5 stars as that's what they deserve and I would not hesitate to recommend them.

Also the building was super nice and clean which just makes the whole experience as pleasant as possible.

Dom BennettGoogle review

"HIGH STANDARD OF CUSTOMER SERVICE WHICH IS GRETLY APPRECIATED "

THE JOB WAS COMPLETED ON A FAST TURN AROUND, PROFESSIONALLY AND TO A HIGH STANDARD OF CUSTOMER SERVICE WHICH IS GRETLY APPRECIATED AS HAVING A TRUCK OFF THE ROAD FOR A LONG PERIOD OF TIME CAN HINDER MY OPERATION.

John BairdResponse Logistics

"They understand the impact on when our vehicles breakdown and the downtime this has on our fleet"

eStar always deliver a excellent service. They understand the impact on when our vehicles breakdown and the downtime this has on our fleet. The pre planned maintenance is always delivered to a very high standard from the moment the booking is made to Vehicle arriving on site . A 5 star service to the service Department , Parts and workshop they are a good team who will always deliver the best . Well done!

Stephen HallRecovery North West

"what wonderful, sweet kind helpful people"

We were stranded with the motorhome and found this mercedes star garage what wonderful, sweet kind helpful people helped us get back on tract. Thankyou very much. The Brown Family. The Netherlands

The Brown FamilyThe Netherlands

" Can only recommend these as a company"

Excellent service from these, had my van in for service and warranty work and they where spot on, Lauren was great on reception as there was a part back order and kept me updated throughout the whole process.
Can only but recommend these as a company.
Many thanks

GeeGoogle Review

"Worth driving nearly 200 mile"

Excellent service, friendly and knowledgable staff, worth driving nearly 200 miles. Will be back

Garry DaviedGoogle Review

"Now thats what I call service"

Excellent service, very friendly and helpful parts department,thankyou eStar you got me back on the road... I would just like to add...part ordered on Friday despatched from Germany. I received a phone call to say my part was available for collection on Tuesday...Now thats what I call service.

Gavin SmithGoogle Review