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Our Roadside assistance - Service24h
What we do. On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) record all of the details on their breakdown management system and search for the most appropriate S24h Technician to attend. This is a straight forward process as all of our S24h support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC's mapping system.
Once the appropriate Technician has been identified, the CAC notify them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our S24h Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).
The CAC receive the ETA as a real-time update on their breakdown management system and relay this to the customer. The Technician continues to provide real-time updates (arrival at scene, diagnosis and repair details) to the CAC via their smartphone until the vehicle is back on the road. If the breakdown has been reported by an advisor rather than the driver, the CAC will use these updates to keep the advisor fully briefed every step of the way.
All new Mercedes-Benz Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty. Beyond the first year, we will continue to support Truck customers who require roadside assistance, however, this will be on a pay-on-use basis.
Arranging Mercedes-Benz Roadside Assistance
We won't leave you stranded. Our technicians will be with you as quickly as possible. With the right expertise and Mercedes-Benz GenuineParts you will soon be on your way again. And should it take a little longer to repair your vehicle, you can keep on the move thanks to the wide-ranging Mercedes-Benz mobility services.
Throughout the UK and Europe, you can count on us at any time. 24 hours a day. 365 days a year. We are always close by and can be with you quickly. A dense Europe-wide service network makes this possible – with approximately 3,000 authorised Mercedes-Benz dealers.
To request Mercedes-Benz Trucks Roadside Assistance from the UK, please dial 00800 5777 7777
If you experience difficulties with the above number, please dial +44 (0) 207 660 9992
To request FUSO 24hr Breakdown Assistance, please dial 00800 40 41 42 43
If you experience difficulties with the above number, please dial +44 (0) 207 975 7092
Zero Tolerance on Downtime
At Mercedes-Benz, we have a Zero Tolerance attitude to Downtime. Service 24h gives you roadside assistance and recovery 24 hours a day and our Zero Tolerance on Downtime promise, exclusive to Complete Service Contract customers, also provides a free replacement vehicle if yours isn't fixed in 24 hours.